Research Study: Voice Assistant 2.0
Voice Assistant 2.0 Research Study
Date of Study: June 21, 2017
Panel: US Early Tech, Mainstream, Late Adopters
In June 2017 we interviewed 1.1k American Consumers between the age of 18 and 65 to understand how their relationship with digital assistants is developing. Study covers usage and top actions of Amazon Echo/Alexa, Google Home, Apple’s Siri, and Google’s Assistant. We measure customer satisfaction, consumer expectations, frustrations and pain points with voice assistants, and more.
This study is a follow-up to our voice assistant study from 2016. We can compare and contrast how usage has changed and evolved as well as how new behaviors are emerging year over year.
Usage of Siri, Alexa, Google Assistant
Primary tasks consumers use voice assistants for
Customer Satisfaction of Siri, Alexa, Google Assistant
Key frustrations when using smart assistants
Features consumers want to see their assistants include or do better with
Consumer sentiment around voice speakers like Amazon Echo, Google Home
Interest in Apple’s HomePod